Shipping policy

Welcome to Luluvelia. We are committed to providing reliable shipping services and ensuring your shopping experience is smooth and enjoyable. Please review our shipping policy before placing an order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During sales events, holidays, and peak shopping seasons, processing times may be extended.

Shipping Rates & Fees

Standard Shipping

  • Order Value: $0.00 – $58.99
  • Shipping Fee: $8.00

Free Shipping

  • Order Value: $59.00 and Above
  • Shipping Fee: Free

Expedited Shipping

  • Order Value: $0.00 – $99.99
  • Shipping Fee: $18.00

Free Expedited Shipping

  • Order Value: $100.00 and Above
  • Shipping Fee: Free

Shipping Information

Shipping availability and delivery schedules may vary depending on destination, carrier operations, weather conditions, customs procedures, and other circumstances beyond our control.

While we strive to process and dispatch orders promptly, specific delivery dates cannot be guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking information may require up to 48 hours to become active after shipment.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at:

📧 service@luluvelia.com

Luluvelia is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your package is delayed or appears lost during transit, please contact our support team.

We will assist in communicating with the shipping carrier and investigating the shipment whenever possible.

Once an order has been transferred to the carrier, delivery timing is subject to the carrier's operations and policies.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping packaging

We will review your request and provide an appropriate resolution.

International Orders

International orders may be subject to customs duties, taxes, import fees, and other charges imposed by the destination country.

These charges are not included in the purchase price or shipping fees and are the responsibility of the customer.

Business Address Notice

Important Notice: The address listed below is a business correspondence address only and is not a return address.

Please do not send returns to this location.

Customers must contact our customer support team first to obtain return authorization and the correct return instructions.

Contact Us

Luluvelia

📧 Email: service@luluvelia.com

📍 Business Address:

210 Fish Hook Dr
New Johnsonville, TN 37134
United States

Business Address Only – Not a Return Address

If you have any questions regarding shipping, please contact us at service@luluvelia.com. Our customer support team will be happy to assist you. 💖